Frequently Asked Questions

Find answers to the most commonly asked questions

How does the GOLD Plan work?

The GOLD Plan gives you access to savings on a variety of dental services.  Program highlights include:

1. No waiting periods
2. No claim forms to submit
3. No deductibles or maximums
4. No age restrictions for subscribers
5. Guaranteed plan acceptance
6. Access to a large network of dental providers

When joining the GOLD Dental Plan you will receive a welcome letter and ID card(s). A GOLD Dental Plan Description of Services/Disclosure form (online or call 1-800-874-1986). If you are a GOLD Dental Plan member, login to your membership account. If you would like to become a member, click the Join button at the top of this page.

 

Is the GOLD Plan insurance?

No.  It is NOT INSURANCE.  It is a discount program providing access to a discounted fee schedule negotiated by The CDI Group, Inc. Save on dental care such as cleanings, examinations, x-rays and more. Participants are responsible for paying the provider for services received.

 

Can I be denied participation in this program?

No. There are no restrictions on participation, regardless of your age or conditions which existed prior to your enrollment.

 

What if I already have insurance?

The program provides discounts for services that may not be covered by your insurance. This program can be used alongside your existing insurance plan to potentially reduce out-of-pocket expenses. Please, discuss with your provider.

You can also use the program for additional savings on treatments not included in your current dental benefits. If you have dental insurance, you should contact your insurer to see what benefits will be paid.

 

Who can sign up?

All individuals, domestic partners, dependents, and family members may sign up. If you sign up for “Family,” all members of your immediate family currently living in your household can take advantage of the discounts. Any new family members can also be signed up.

If you sign up for “Individual” and want to sign up family members later on, please login to your account and click the Upgrade Your Plan button. Please refer to the Description of Services and Disclosure Form for more information. Or, contact us at 1-800-874-1986 and a representative will be happy to process your payment.

 

How do I start using my GOLD Dental Plan?

Eligibility for the plan begins when payment for the plan is successfully processed. You may begin using your plan immediately. Once your cards are printed or received, contact one of the participating providers and schedule your appointment.

How do I get additional membership ID cards for my family and/or replacement cards?

GOLD Plan members can login to their account. Within the Membership login page you can re-print membership cards and even upgrade to add-on additional members. If you do not have access to a computer or a printer you can call us toll-free at (800) 874-1986 to request additional ID cards and/or replacement cards.

 

How often can I use the program?

You may use the program as often as you wish.  There are no limits on how often you and your family can use the program as long as your membership is effective.

 

Am I required to pay the provider when I receive services?

Yes, payment is due at the time of service, unless you have made alternative payment arrangements directly with the provider. All payments and services are between the specific Dentist and Patient with no implied or express warranty from The CDI Group, Inc. The CDI Group, Inc. does not pay for services.

 

What if a participating provider does not recognize my program card?

Simply ask the office staff to call our toll-free number at (800) 874-1986 listed on your ID card, and a Customer Service Representative will be happy to provide the necessary information. Our office hours are Monday through Friday, 6:00 a.m. – 5:00 p.m. PST.

 

How can I find a participating provider in my neighborhood?

Use our online Provider Search. Or, call us toll-free at (800) 874-1986 to find participating GOLD provider near you.

 

Is there a Cancellation Policy?

Your satisfaction is very important to us. However, if you are not satisfied with the plan you will have forty-five (45) days to cancel, after you receive your ID cards and receive a full refund of your enrollment fee (but not the $15 processing fee). Please note, no cancellation will be permitted if you or any eligible family members received services from a network dentist during this 45-day period.

For Florida residents only-Members will have within 30 days after the effective date of enrollment to cancel their enrollment and receive a full refund when the member submits a valid cancellation.

For Texas residents only-Members will have 30 days from receipt of the Membership Agreement to cancel their enrollment and receive a full refund when the member submits a valid cancellation. Please read the Description of Services and Disclosure Form for more information located on the Support Page, click here.

 

What if I have a Complaint or Grievance?

The CDI Group maintains a grievance system to handle any dispute or grievance you may have with your Network Dentist or with The CDI Group itself.  You can obtain a grievance form from your Network Dentist or you can complete a grievance form on-line,  click here.

You may also submit a grievance in writing or by telephone.  The CDI Group’s address is 601 E. Daily Drive, Suite #215, Camarillo, CA 93010, and its telephone number is (800) 874-1986.

Please note: This is only a summary.  Please consult the Description of Services and Disclosure Form for more details.